How To Order
We feel honored that you are considering us to create a memorial for your loved one.
Ordering from us is very straightforward, and we aim to make the process as seamless as possible. We will break down the process depending on what type of memorial you’ve chosen. For those considering a product that requires cremated remains, the process requires a few extra steps.
Ordering a standard Memorial
A standard memorial is any product that doesn’t require having to send your loved one’s ashes to one of our artists. In this case, the process is as straightforward as any purchase you make online.
1. Add, checkout, & pay for the memorial(s)
2. Expect the artist to send back your memorial within 6-8 weeks after them receiving the ashes (Unless specified otherwise).
Ordering Cremation Art
If you’ve decided to order a product that is infused with cremated remains. This is made clear on the product description page for each memorial.
1. Add, checkout, & pay for the memorial(s)
2. We will send you our You Are Forever kit (Free of charge), which includes an ashes collection kit, a Priority Express Envelope (Unpaid), along with instructions of how to fill & send the ashes.
3. You fill and send* your loved one’s ashes to the artist(s) creating your memorial.
4. Expect the artist to send back your memorial within 6-8 weeks after them receiving the ashes.
*It is important to note that you will need to pay for sending your loved one’s ashes kit back to the artist. According to postal regulations, it is only permitted to send cremains via USPS Priority Express (Which usually costs around $27). While we highly recommend sending via this method, we will accept cremains that arrive by other means.
Multiple Artists
In order to provide a wide range of memorials, we work with multiple artists who work remotely all over the US. So keep in mind that if you buy different styles of memorials (Made by different artists across the country) you will need to send ashes (And therefore pay for multiple packages) to separate locations. Please note that this wouldn’t apply to the case of purchasing more than one of the same memorial.
Handling The Ashes
Handling the cremains is simple and quick, and we provide some instructions in our kit. Included also is a small biodegradable spoon along with a plastic vial to secure the ashes carefully.